Return Policy

While we love to think every rug we ship out is the perfect one for every customer, we know these things don't always work out. If it turns out that your rug is less than what you expected, don't worry--you can send it back!

Floor.com is proud to offer free shipping on returns within 30 days of you receiving your order.

To start the returns process, please reach out to customer service 24 hours a day, 7 days a week. Contact Us

Refunds are processed within 10 business days after we receive your return package.

Refund Eligibility

All our rugs are eligible for full refunds as long as they are:

• Returned within 30 days of receiving your order
• Returned in the same condition as delivered
• Uni-Cleaner is not returnable
• Final sale items are not returnable