Return Policy

While we love to think every rug we ship out is the perfect one for every customer, we know these things don’t always work out. If it turns out that your rug is less than what you expected, don’t worry--you can send it back!


Floor.com is proud to offer returns within 30 days of you receiving your order. Below are the handling fees associated with the return (per item). The handling fee will be deducted from refund. 

  • • $15 will be deducted for products 7'x10' and smaller
  • • $25 will be deducted for products larger than 7'x10'

To start the returns process, you may reach out to customer service. Contact Us!


Refunds are processed within 10 business days after we receive your return package.


Refund Eligibility


All our rugs are eligible for refunds as long as they are:


  • • Returned within 30 days of receiving your order
  • • Returned in the same condition as delivered
  • • Rug pads and Uni-Cleaner are not returnable
  • • Final sale items are not returnable