Return Policy

Return Policy

Floor.com is proud to offer a 30 days return policy. Simply send us an email at info@floor.com to start the returns process. We do not cover the return shipping cost, but we do offer discounted return labels that we will deduct the cost of from your refund.

Refunds are processed within 10 business days after we receive your return package.

Refund Eligibility

All our rugs are eligible for full refunds as long as they are:

  • Returned within 30 days of receiving your order
  • Returned in the same condition as delivered
  • Rug pads are not returnable