Refund Policy

While we love to think every rug we ship out is the perfect one for every customer, we know these things don’t always work out. If it turns out that your rug is less than what you expected, don’t worry--you can send it back!

To start the returns process, you may reach out to customer service.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds are processed within 10 business days after we receive your return package. 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Refund Eligibility

All our rugs are eligible for refunds as long as they are:

  • • Returned within 30 days of receiving your order
  • • Returned in the same condition as delivered
  • • Rug pads and Uni-Cleaner are not returnable
  • • Final sale items are not returnable