FAQs

Why buy from Floor.com?


  • • Free Shipping.
  • • 75% Off Retail Prices.
  • • Expert Customer Care.
  • • Secure Online Shopping.
  • • Lowest Prices Guaranteed.
  • • Thousands of Rugs in stock.
  • • 30 Day Returns.
  • • All Rugs are Shipped Within 24-48hrs.
  • • Millions of Rugs Shipped since 2001.
  • • Direct Manufacturing & No Retail Overheads.

How long has Floor.com been in business?


We are a family business with over 45 years of trading experience in floor covering rugs. So you can rest assured that with our connections overseas, and our direct buying/manufacturing ability, you'll receive top quality product at a fraction of its retail price.


What is your contact information?


Floor.com

600 Greenway Industrial Dr. Fort Mill, SC 29708

Toll-Free: tel: 1 (800) 986-6389

Website: Floor.com
Email: info@Floor.com


Is your website secure?


Yes. Our site uses 256-bit SSL (Secure Socket Layer) encryption technology. We are also partners with Verisign to guarantee our highest level of security compliance yet.


How do I place an order?


We offer secure online payment options such as Visa, Master Card, American Express, and Discover. For your convenience we also accept payments through PayPal & Shop Pay.


How much will I have to pay for shipping?


Nothing! We offer FREE Shipping on all rugs with no minimum purchase required (excluding AK, HI, Puerto Rico & US Virgin Islands).


How do you ship & how quickly will I receive my order?


We ship FedEx Ground. All of our rugs are shipped with 24-48hrs from your purchase date.


What types of payment do you accept?


We offer secure online payment options such as Visa, Master Card, American Express, and Discover. For your convenience we also accept payments through PayPal & Shop Pay.


Can I delay the shipment of my order?


Yes. To place an order with a delayed shipping date its best that you call us to place your order, and our customer representative will better assist you with all available shipping dates.


Will I pay for return shipping?


If your return is within 30 days of delivery we will issue a pre-paid shipping label (excluding AK, HI, Puerto Rico & US Virgin Islands), however, we do charge a handling fee for returns on all purchases. See our return policy for more details.


Do you charge restocking fee?


We do not charge a restocking fee if rugs are returned within 30 days of receiving. Returns received after 30 days will incur a restocking fee.


When will my refund be processed?


Refunds are processed within 10 business days after the package is delivered at our facility, back to your form of payment.


What are others saying about Floor.com?


With over 10 million rugs shipped since 2001, you can rest assured that we have accumulated a large number of satisfied customers.


Do you have a privacy policy?


Yes. Click Here for our fully detailed privacy policy.


What else do I need to know?


Last but not least, please keep in mind that our customer's satisfaction is our #1 focus and the reason we come to work every day. If there's anything else we can do for you, feel free to write us your inquiry, or simply call us at: 800-986-6389.